Support is available by sending an email with comments, questions and issues to [email protected].

Before sending an email we recommend you first review the following information about the Paper Pal app.

Application Help

Paper Pal is an iOS app for analyzing the photo of a Creative Memories scrapbooking paper and identifying what Paper Pack it belongs to. For the classified Paper Pack the user can access a list of links to web pages (e.g. blogs) and YouTube videos. The objective is to provide the user with the ability to follow a scrapbook paper to find instructions by (1) snap a photo of their paper, and (2) browse the results and pick the project they want to create.

There are two App Permissions that the user needs to agree to for Paper Pal to function. These settings can be later changed in iOS Settings > Paper Pal app settings:
(1) Camera Usage: allows app to use the Camera to take a picture of the paper to be analyzed. Without this capability any photo to be analyzed must be taken outside Paper Pal and then selected from the device’s Photo Library via ‘Select Photo’ button
(2) Photo Library Additions: allows the app to save the photo taken via ‘Select Photo’ button to the device’s Photo Library

The app has the following components:
* Main view where the user selects a photo to analyze by either (a) ‘Select Photo’ or (b) ‘Take Photo’
* The picture is displayed and the view displays the ‘Match Paper’ button which sends the displayed picture to an AI Classification model running in the ‘cloud’.
* The AI model identifies what Paper Pack the paper picture is associated with and the results (Paper Pack and Confidence Level) are displayed in the ‘Paper Match Results’ rectangle on the main Paper Pal view.
* A menu button in the top-right corner of the main view has options to open Help and Subscriptions.  The ‘Help’ view has sections for a Getting Started Guide, Application Setup, Application Help, Photography Tips, Understanding Results, Troubleshooting and Subscriptions Help. Users are encouraged to use these resources.
* After ‘Paper Match Results’ are displayed the ‘Links’ button will appear. This button opens the ‘Links’ view with a list of items for the Paper Pack in ‘Paper Match Results’.
* Each item in the ‘Links’ view takes the user to either a browser web page or YouTube video.